Refund policy

Last updated: January 2026

At GharSaaf™, customer satisfaction is our top priority. We stand by the quality of our products and offer a simple and transparent return & replacement policy.

1. Replacement Eligibility

We offer a 7-day replacement policy from the date of delivery.

You are eligible for a replacement if:

The product is damaged, defective, or not working
You received a wrong or incomplete item
There is a manufacturing defect

📌 Replacement requests must be raised within 7 days of delivery.

2. Items Not Eligible for Return or Replacement

We do not accept returns or replacements in the following cases:

Change of mind or no longer needed
Normal wear and tear
Damage caused by misuse, mishandling, or improper usage
Requests raised after the 7-day window
Products returned without original packaging, accessories, or invoice

3. Replacement Process

To request a replacement:

Contact our support team within 7 days of delivery
Share your order ID, issue description, and clear images or videos of the product
Our team will review the request within 24–48 hours
Once approved, a replacement will be shipped to you

⏱ Replacement delivery usually takes 5–7 business days, depending on your location.

4. Cash on Delivery (COD) Orders

Replacement is available for COD orders
Refunds are not provided for COD orders once delivered
Only replacement will be processed if eligible

5. Refund Policy

We currently do not offer refunds.
Eligible issues are resolved through replacement only.

6. Warranty Information

GharSaaf™ Electric Spin Scrubber comes with a 1-year warranty
Warranty covers manufacturing defects only
Warranty does not cover physical damage, water damage beyond usage guidelines, or misuse

7. Cancellations

Orders can be cancelled only before dispatch
Once the order is shipped, cancellation is not possible

8. Contact Us

For any return or replacement-related queries, contact us at:

Brand Name: GharSaaf™
Email: support@gharsaaf.in
Customer Support Hours: Monday to Saturday, 10 AM – 6 PM